Adept Hire – Terms & Conditions of Hire

These Terms & Conditions apply to the hire of equipment and any related services provided by NQBLE Pty Ltd (ACN 692 430 827) trading as Adept Hire / Adept Party Hire (“Adept Hire”, “we”, “us”, “our”).

By placing an order, requesting a quote, paying a deposit, or accepting a booking (including online), you (“you”, “Customer”) agree to these Terms.

Our aim is simple: make hire easy, reliable, and fair for everyone.

 

1) Quotes, bookings and agreement

1. Any quote or booking confirmation we issue (a Quote) forms part of these Terms.

2. If there is any inconsistency between a Quote and these Terms, the Quote will apply only to the extent of the inconsistency (for example: a special delivery time or a specific fee).

3. We may provide reasonable instructions about safe use of the hired items. You agree to follow those instructions.

 

 

2) Hire period and use location

1. Your hire period (Rental Term) is shown in your Quote.

2. Unless we agree otherwise in writing, hired items must stay at the Delivery Address or agreed event location. Items must not be moved to another location without our approval (insurance and safety requirement).

 

 

3) Your responsibilities before hire

Before the hire starts, you confirm that:

1. The hired items are suitable for your event needs.

2. You (or your nominated representative) will inspect the items on delivery/collection and let us know promptly if anything appears incorrect or unsafe.

3. Anyone collecting items on your behalf is authorized by you.

4. If we request ID for certain items or circumstances, you will provide a valid Australian driver’s license.

 

 

4) Delivery, collection and timing

Standard delivery & collection

1. We offer delivery and collection under our standard terms (as shown on our website / Quote).

2. Standard delivery/collection timing: items may be delivered up to 3 days before your event date and collected up to 3 days after, depending on logistics.

3. Delivery and collection dates/time windows are confirmed on the Friday or weekend prior to your event. We provide a morning or afternoon window.

4. If requested, we can send a 1-hour arrival notice text on the day.

Access and safe drop-off

5. Delivery and collection are to point of first safe access at the Delivery Address (e.g., driveway/ground-floor entry). Moving items beyond first access (stairs, lifts, long carries, loading bays, restricted parking) must be arranged in advance and may incur additional charges.

6. If access is limited or unsafe (steep driveways, stairs, narrow access, aggressive animals, locked gates, restricted truck access), additional fees may apply or we may be unable to complete delivery until access is made safe. You are responsible for ensuring the delivery/collection area and event site are safe, accessible, and ready at the agreed time (including clear access for vehicles where required). If the site is unsafe or inaccessible, we may be unable to complete delivery/collection at that time and additional fees may apply for re-attendance.  

Apartments and units

7. Due to workplace health and safety and property liability, our team is unable to deliver items into residential apartments/units or carry items through complex internal access areas unless we have specifically agreed in writing.

Customer not home

8. You do not need to be home if we have safe access and clear instructions. You are responsible for ensuring the drop-off area is safe and suitable.  Please check hired items as soon as practical after delivery/collection. If anything is missing, incorrect, or appears unsafe, contact us promptly so we can help. If we are not notified within a reasonable time, items will be treated as supplied as booked (subject to your rights under Australian Consumer Law).

Collection by customer

9. If you collect items, risk passes to you from the moment you collect (including during transit). Items must be transported safely and secured.

 

 

5) Free delivery rules and distance charges (if applicable)

Where offered, free standard delivery and collection applies only when all standard conditions are met and as confirmed in your Quote.

If your current policy is:

• Free delivery & collection for orders over $199 within 20km of Albion 4010, and

• $2 per km beyond 20km,

then those rules apply unless your Quote says otherwise.

(If a suburb is not listed or you’re unsure, contact us for an estimate.)

 

 

6) Out-of-hours and special delivery options

1. Out-of-hours/weekend delivery or collection may be available by request. If you require this, you must select the option during the quote/checkout process so we can schedule appropriately. Additional fees may apply (as quoted).

2. Special delivery (exact dates and a 1-hour arrival window) may be available if selected during checkout. This service is scheduled and priced separately (as quoted). (The delivery will be scheduled for this time, but traffic can affect this) 

 

 

7) Safe use of equipment (Important)

You must use all hired items:

• safely and for their intended purpose

• in accordance with any instructions we provide

• in line with relevant laws and regulations

• in a way that prevents damage, injury, or hazard

You must not:

• alter, repair, or modify equipment without our permission

• use equipment if it appears unsafe or damaged (stop and contact us)

• sub-hire or loan the equipment to another party

• use equipment for illegal or dangerous purposes

• operate equipment while under the influence of drugs/alcohol

Special safety categories (if hired)

Marquees / shelters

• You must follow installation and safety instructions.

• You are responsible for checking underground services and obtaining permissions/permits where required.  Where approvals, permits, or venue permissions are required for setup or use of hired items (including marquees), it is the customer’s responsibility to obtain them unless agreed otherwise in writing.

• Do not use marquees in unsafe weather conditions (high winds/storms).

• You accept responsibility for ground impact from pegs/weights where applicable.

Inflatables (e.g., jumping castles)

• Constant adult supervision is required.

• No sharp objects, shoes, jewellery, or rough behaviour.

• Follow capacity limits and operating instructions.

• Stop use in unsafe weather.
  You acknowledge inflatables carry inherent risk, and you are responsible for safe supervision and use.

Gas & electrical

• Keep electrical items dry and protected from weather.

• Do not overload power circuits; use appropriate safety devices.

• Turn off equipment when not in use.

• If you suspect a fault, stop use and contact us immediately.

Trailers

• You are responsible for safe towing and compliance with weight limits.

• Check lights and connections before departure.

 

 

8) Cleaning and return condition

We prepare equipment to a professional standard. We ask you to return it reasonably clean and in the same condition (fair wear and tear excepted).

1. If items are returned significantly dirtier than supplied, we may charge a reasonable cleaning fee.

2. Glassware/crockery/cutlery: must be rinsed and returned in the crates/boxes as provided. If returned dirty, out of order, or with food residue, additional cleaning/sorting fees may apply (as quoted).

3. Linen/tablecloths: if stained beyond normal laundering, replacement charges may apply.

 

 

9) Payment, deposits and bonds

1. Fees are as stated in your Quote.

2. A Quote may require a non-refundable deposit to secure the booking. If the deposit isn’t paid by the due date, we may release the items to another customer.

3. We may require a bond, held as cash or card pre-authorisation. Bonds are returned after items are inspected, minus any valid deductions (damage, missing items, cleaning, late return, extra delivery costs).

4. Unless agreed otherwise, full payment must be made by the date stated in your Quote (often before the hire period begins).

 

 

10) Cancellations and changes

1. To cancel or change a booking, you must notify us in writing.

2. Cancellation fees/refunds are as stated in your Quote (or our current cancellation policy if the Quote doesn’t specify).

3. We do our best to accommodate changes, but availability is not guaranteed.

 

 

11) Late Return

1. Items must be available for collection or returned by the agreed return date/time.

2. Late returns may incur additional hire charges (as stated in your Quote) and may be deducted from the bond.

 

 

12) Faulty Equipment

If an item becomes faulty or unsafe during your hire:

1. Stop using it immediately and contact us.

2. Take reasonable steps to prevent injury or further damage.

3. Do not attempt repairs unless we authorize it.

If we confirm the issue is due to an equipment fault (not misuse), we may provide a reasonable pro-rata refund for the affected item for the period it could not be used. This does not limit your rights under Australian Consumer Law.

 

 

13) Damage, loss and replacement

1. You are responsible for hired items from the time risk passes to you (delivery or collection) until they are returned/collected and checked.

2. You are liable for loss, theft, or damage (beyond fair wear and tear), including reasonable repair or replacement costs.

3. If something is lost, stolen, or damaged, notify us as soon as possible.

 

 

14) Insurance (Recommended)

We may hold insurance for our business operations. This insurance does not cover your event or your use of the hired equipment.

We recommend that customers consider arranging their own event insurance where appropriate, particularly for larger events or events involving members of the public.

Except where required by law (including under Australian Consumer Law), Adept Hire is not responsible for losses, damage, or issues arising at your event that are outside our reasonable control.

 

If Adept Hire makes an insurance claim in relation to loss or damage for which you are responsible, and an insurance excess applies, you may be required to pay the excess and any uninsured costs to the extent permitted by law.

 

 

15) Liability and Australian Consumer Law

1. Nothing in these Terms excludes or limits your rights under the Australian Consumer Law (ACL).

2. To the maximum extent permitted by law, we are not liable for indirect or consequential losses (such as loss of profits, loss of revenue, or loss of goodwill).

3. Where we are legally liable, our liability is limited to the amount paid for the relevant hire/services (to the extent permitted by law).

 

 

16) Ownership

All hired items remain the property of Adept Hire at all times.  Adept Hire may register its interest in hired items on the Personal Property Securities Register where applicable.

 

 

17) Force Majeure (Events Outside our Control)

If Adept Hire is unable to perform its obligations due to events beyond our reasonable control (including severe weather, flood, fire, government restrictions, industrial action, or similar events), we will notify you as soon as reasonably possible and work with you to determine a fair outcome.

Where adverse weather conditions lead to a customer choosing to postpone, cancel, or not proceed with an event, this does not automatically entitle the customer to a refund, as equipment, staffing, and logistics are reserved in advance.

 

Nothing in this clause limits any rights you may have under Australian Consumer Law where Adept Hire is unable to supply the hired items as agreed.

 

 

 

18) Disputes

If a dispute or concern arises, both parties agree to act in good faith and attempt to resolve the matter promptly through open communication before commencing any legal proceedings (except for urgent matters).

We encourage customers to contact us by phone or email as soon as an issue arises. Our aim is to listen, communicate clearly, and work towards a practical and fair resolution wherever possible.

 

Nothing in this clause prevents either party from seeking urgent legal relief where appropriate.

 

 

19) Notices and Communication

Notices may be given via email to the most recent email address used between us in relation to your booking.

 

 

20) Substitution 

In rare cases where an item becomes unavailable due to damage, fault, or circumstances outside our control, we may supply a suitable substitute item of comparable style and function. If a substitution would materially change the purpose of the hire, we’ll contact you to discuss options.

 

 

21) Equipment photography consent 

We may take photos of our equipment at an event for quality assurance and marketing/portfolio purposes. We will make reasonable efforts to avoid capturing identifiable images of guests. If you prefer we do not take photos, please notify us in writing before the hire period begins.

 

 

 

22) Governing law

These Terms are governed by the laws of Queensland, Australia, and the parties submit to the jurisdiction of Queensland courts.